Q&A Frequently Asked Questions

They do wear at a level that is not visible to the eye, just as household knives and mixer blades wear slightly each time they are used. Metal blades can introduce tiny worn particles into the body. Our grinders, however, are made of ceramic. Ceramic is produced by heat-treating inorganic raw materials and does not originally contain harmful substances. Even if it enters the body, it is not absorbed and is discharged, so it does not affect the human body. If it were harmful, it could not be permanently implanted in the body like artificial teeth or joints. We can submit an analysis test report if needed.

Yes. Stone mill = grinder.

Yes, some materials are not compatible. (Examples) - Metals that stretch under pressure, such as copper and aluminum - Flammable metals such as magnesium - Alkaline solvents such as sodium hypochlorite Please contact us each time and we will respond.

We recommend visual checks before operation for cracks, chips and breakage. Countermeasures include sensors to prevent dry running when material runs out. Sensor-related items are optional.

Based on past cases such as accidental dropping and breakage, we recommend keeping two spare sets of each.

It depends on motor horsepower. (Examples) MKCA6-5J（3.75kW） MKZA10-15JⅣ（11kW） MKZA15-40JⅣ(30kW) The number to the right of the hyphen indicates motor horsepower. 15 HP is 11 kW, and 40 HP is 30 kW.

Material can be fed into the machine using pumps, conveyors and other equipment. The best conveying and feeding method depends on the material, so we can recommend options if you provide details. The Super Masscoloider also has an optional Smart Meister automatic control function, enabling continuous grinding without a person standing by.

An emergency stop button is provided. Safety devices such as proximity switches that prevent operation when open are standard specifications.

It coasts to a stop.

The following methods are available. 1. Phone (048-222-4343) If you call and ask for the parts ordering representative, we can handle the entire process from quotation and delivery-time response to order placement. 2. Fax (048-223-9790) 3. Inquiry form If you enter your inquiry using the inquiry form on our website, it will be sent directly to the person in charge. Preparing the following information before contacting us will make the parts-purchase process smoother. - Machine serial number: five alphanumeric characters, e.g. 52C14 A nameplate is attached to the machine body. It lists the serial number, machine model and other information. - Part name and part number Specifications are included when the machine is delivered. They include cross-sectional drawings with part names and numbers.

■ Machines purchased from parties other than Masuko Sangyo (used machines) We do not provide after-sales services such as operation guidance, grinding information, repair, maintenance, grinder stones or parts sales for such machines. Thank you for your understanding.

Yes, we have many overseas deliveries. We have delivered to more than 60 countries worldwide and support major overseas standards such as CE marking. For details, please submit your inquiry through the inquiry form on our website.